We enable banks and other card issuers to generate value from card transactions through relevant and timely customer notifications to drive engagement, loyalty and customer value
Communicate effectively with your customers with the right message delivered at the right time to encourage the desired behavior.
Engage with your customers and offer value through digital offerings to improve customer experience and stickiness.
Understand the impact of regulatory requirements and how to address them without overloading your IT department.
In April 2021, EU regulation 2019/518 will additionally require all issuers to send immediate electronic notifications for all cross-border transactions on the currency conversion markup over the latest European Central Bank reference rate. In addition, a monthly summary of the above shall be presented to the cardholder.
Many issuers struggle to execute effective campaigns towards their cardholders. The challenges can vary, but often include messaging through effective channels, messaging at a timing that matters, and distributing attractive incentives efficiently.
Mobile payment solutions such as Apple Pay, Samsung Pay and bank proprietary solutions present issuers with unprecedented opportunities for customer satisfaction and engagement. However, they also require a shift in your customers' habit of making day-to-day payments.
