We enable banks and other card issuers to generate value from card transactions through relevant and timely customer notifications to drive engagement, loyalty and customer value
Communicate effectively with your customers with the right message delivered at the right time to encourage the desired behavior.
Engage with your customers and offer value through digital offerings to improve customer experience and stickiness.
Understand the impact of regulatory requirements and how to address them without overloading your IT department.
The Payerbee Notification Engine enables effective digital customer communication without the hassle. It is flexible enough to work with whatever your data availability is, be it batch delivery or real-time flows, setting the bar low for your integration efforts. Yet, it is powerful enough to enable you to pinpoint the right customers and set rules to drive relevant messaging at the right time, into your own app.
Data is fed in or connected to the platform. The platform can handle simple batch data delivery or continuous data streams and APIs. Most applications do not require sensitive data, such as personal data or PANs.
Depending on what data has been integrated, the platform enables different use cases. Based on your preferred communication approach, we set up the rule-based algorithms to ensure your audience is reached by the right message at the right time.
Messaging occurs through your preference of digital channels. The platform supports notifications into apps but also SMS and e-mail.
Many issuers struggle to execute effective campaigns towards their cardholders. The challenges can vary, but often include messaging through effective channels, messaging at a timing that matters, and distributing attractive incentives efficiently.
Mobile payment solutions such as Apple Pay, Samsung Pay and bank proprietary solutions present issuers with unprecedented opportunities for customer satisfaction and engagement. However, they also require a shift in your customers' habit of making day-to-day payments.
EU regulation 2019/518 currently requires all issuers to express total currency conversion charges as a percentage markup over the latest available reference rates from European Central Bank. The information should be comprehensible and easily accessible on an electronic platform.
In April 2021, EU regulation 2019/518 will additionally require all issuers to send immediate electronic notifications for all cross-border transactions on the currency conversion markup over the latest European Central Bank reference rate. In addition, a monthly summary of the above shall be presented to the cardholder.
More than 30 years of working in the center of the payments and advisory industries has taught us about what challenges financial institutions meet. The payments industry is rapidly changing, with intensifying competition and rising customer expectations. At the same time, regulation is hitting the industry at an unprecedented pace, with no signs of slowing down. This is putting undue pressure on digital development.
We believe in simple and effective digital solutions that can easily be implemented and managed. We want to partner with financial institutions to make them competitive in the marketplace.
